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Charitable Support for the Wessex Neurological Centre
Enhancing the range and quality of patient care and sponsoring pioneering research


Ross Fripp's Cycling...

Ross Fripp's Cycling Challenge
Ross was a fit and healthy 24 year old when he became sick in November 2014. Suspecting it was just something he'd eaten, he carried on life as normal, but the sickness continued and gradually he developed further symptoms. Following...

Spreading a Little Christmas...

Spreading a Little Christmas Cheer
We're starting to feel a little festive here in the Smile4Wessex Appeals Office with the arrival of our 2018 Christmas Cards and we are really excited to be able to share them with you.  This year we have chosen not just...

Judith and Jeremy's Race...

Judith and Jeremy's Race to the King
We had the pleasure of meeting Judith Murray and Jeremy King this week and were thrilled to be able to show them round the unit, so they could see the projects we have funded from our past appeals and hear about our current...

Ella's Chop for Charity...

Ella's Chop for Charity
12 year old Ella Ashford is preparing to have her gorgeous blonde locks cut off in her fundraising efforts to support Smile4Wessex. This is her own way of thanking the brilliant team here at the Wessex Neurological Centre,...

Waitrose Community Matters

Waitrose Community Matters
If you shop at Waitrose you can nominate Smile4Wessex as your chosen local charity by completing the nomination form found at the Customer Services desk in store. Three good causes receive a share of £1,000...

Smile4Wessex Neuro Open...

Smile4Wessex Neuro Open Day
Our long-awaited Neuro Open Day gave those attending a unique opportunity to see and learn about many of the amazing projects that Smile4Wessex has funded. Following a brief welcome and introduction, visitors were divided...

'Wall of Smiles' Launched

'Wall of Smiles' Launched
We are delighted to announce details of the Smile4Wessex 'Wall of Smiles'. For the full story of this new initiative please click Wall of Smiles  

Terms & Conditions


The following terms and conditions apply to orders for the purchase of goods or event tickets from the Smile4Wessex Online shop. Please print a copy of these terms and conditions for your records.

We take all reasonable care to ensure that the descriptions and prices of items appearing in the Smile4Wessex Online Shop are correct, however we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

If you place an order for an item from the Smile4Wessex Online Shop we shall acknowledge your order by email, confirming details of the item or items you have ordered. Your order represents an offer by you to purchase an item which is only accepted by us when we deliver the item to you. Any items on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

The supply of items from the Smile4Wessex Online Shop is subject to availability. It may not always be possible for us to confirm availability, at the time you place your order, whether the item(s) you require are still available for purchase. In the case that we are not able to fulfill your original order we shall offer you an alternative choice or a full refund. For items held in stock, we aim to dispatch within three working days of your order being received. Some ‘stock’ items may need to be personalised (embroidered or printed) prior to shipping. If so, you will find an estimate of the lead time for delivery quoted in the description of the item.

If you wish to amend or cancel an order, please contact us as soon as possible. We’ll do all we can to accommodate your wishes but, as much of our merchandise is made to order, it may not be possible for us to do so without incurring a cost to the charity. In such circumstances we reserve the right to apply a charge to cover these costs, and will notify you of what any such charge will be.

Smile4Wessex offers a standard postage & packing charge of £2.95 for the first item on all orders, and an additional charge of £1.50 for each extra item on the same order. Alternatively, orders can be collected from our office (or other agreed location) at no cost.
Please note that we do not normally dispatch items to overseas addresses. If you do require delivery outside of the UK then please contact us for a quote for postage & packaging.

We operate a 14-day returns policy, commencing from the date you receive the ordered item. Outside of this 14-day period we reserve the right not refund the order (unless defective/damaged). All unwanted goods should be returned in ‘as new’ condition and in the original packaging. This does not affect your statutory rights.

If you do wish to return an item, please contact us first with details of the item you wish to return, and your reason for doing so. Once received, we will process the returned item and offer you the choice of a replacement or a refund.
If you request a refund we will refund the full price of the goods, including the original delivery charge, however we will not refund any cost incurred by you in returning the item to us.
If you wish to contact us about returns or to make a complaint please email

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

When submitting your order you are agreeing to allow the Wessex Neurological Centre Trust to use your personal data for the purpose of supplying the items ordered. For further information on how we store and use your personal data, please see our Privacy Policy.

We reserve the right to make changes to these Terms and Conditions of Purchase at any time, and you will be subject to the Terms and Conditions of Purchase in force at the time that you use the Smile4Wessex Online Shop, or that you order items from it, unless any change to these terms and conditions is required to be made by law or government authority (in which case it may also apply to orders already placed by you). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that term or condition will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.